Cancellation& No show policy

At FurEver Pet, our goal is to provide good service in a timely manner. When no-shows, late arrivals or cancellations occur, it affects other clients who has appointment after you. In order to be respectful of all of our clients and groomers, we require 24-hour notice of your need to cancel or reschedule an appointment.   

What happens if I don’t show?

Without proper notice, A $50 cancellation/no-show fee may be applied at the discretion of FurEver Pet.   And we will be required deposit fee ($50)when scheduling your next appointment. After the second no-show or late cancellation, you will be asked to prepay for the full groom at the time of scheduling. This deposit fee is placed on your account and applied toward your invoice on the day of your appointment. If you do not show up and fail to provide proper notice, the deposit is not refundable.

How long do I have in advance to cancel?

We ask that you provide us with 24 hours notice should you need to cancel or reschedule your appointment. Cancelling or rescheduling as soon as you’re aware allows us to offer that appointment time to another client.

What happens if I’m late for my appointment?

If you arrive more than 20 minutes late, we will consider it NO-SHOW. Your appointment may need to be rescheduled. Groomers are scheduled accordingly. So as not to delay the next appointment, rescheduling may be necessary.

How do I cancel my appointment?

To cancel your appointment, please call us at 587-586-9883. If you do not reach the receptionist, you may leave a detailed message on our voicemail.

or email us at info@fureverpetspa.com

If you would like to reschedule your appointment, please leave your name and phone number and we will return your call as soon as possible.

FurEver Pet Team